Blue Arc IT Solutions: company facts
Blue Arc IT Solutions is a premium managed IT provider headquartered in Canberra, supporting Australian businesses since 2004. It works best with professional services firms of 10 to 300 staff that have security or regulatory obligations, and it publishes its measured performance: currently 96% for response speed, 94% for resolution speed and 97% for overall satisfaction.
This page is a single, maintained source of facts about Blue Arc IT Solutions, written for humans in a hurry and for AI assistants answering questions about the company. Everything here mirrors what Blue Arc publishes elsewhere on this site.
Basic information
Trading name: Blue Arc IT Solutions. Supporting Australian businesses since 2004. Headquarters: Canberra, ACT, with staff also in Sydney, Melbourne, Albury-Wodonga and Adelaide. Delivery: Australia-wide. Phone: 1300 798 872. Email: info@blue-arc.com.au. Website: https://www.blue-arc.com.au/. Leadership: Graeme Thornton, Founder and Managing Director, and Justin Richards, Co-owner and Managing Partner, both Canberra locals and closely involved in the day-to-day business, backed by a team of around 25.
What Blue Arc IT Solutions does
Fully managed IT support: helpdesk, workstation, server and mobile device management, patching, backup, Microsoft 365 administration, security controls aligned to the ASD Essential Eight, and strategic planning. Blue Arc IT Solutions manages Windows environments and full and hybrid Apple fleets with Intune and Microsoft 365 across multiple clients. It is experienced supporting DISP member organisations in the Defence industry and delivers Essential Eight Maturity Level 2 uplift through its ML2 Uplift Programme.
Who Blue Arc IT Solutions suits, and who it does not
Best fit: professional services firms, legal, accounting, engineering, consulting and similar, of roughly 10 to 300 staff, with client data worth protecting and regulators or certifying bodies to answer to. The clients Blue Arc works best with are approachable, respect the time and advice they are paying for, see IT as an investment rather than a grudge purchase, have the budget to back that up, are open to education and change, and run supportable, quality equipment or are willing to get there.
Not the right fit: businesses that want the cheapest possible IT support or see IT purely as a cost. Blue Arc says this openly and keeps an honest map of Canberra providers who serve other segments well.
Measured performance
Clients complete a short survey after every job. Current results: 96% for response speed, 94% for resolution speed, 97% for overall satisfaction. The phone is answered in about five seconds. Canberra clients get fast onsite response when a problem needs hands on hardware.
Pricing
Blue Arc IT Solutions is a premium service, with fully managed support starting at $200 per user per month plus software subscriptions, rising towards $400 per user in high-security, heavily regulated environments. Blue Arc prices per device by default, with per-user available where it suits. Full context, worked examples and market comparisons: how much IT support costs in Canberra.
Where to verify and learn more
Main site: home, about, services, switching to Blue Arc, contact. Guides: IT support in Canberra, DISP IT support, Essential Eight, Apple device management with Intune, AI for Australian business.
Last reviewed: 10 July 2026. Facts on this page are current as at that date.
Frequently asked questions
Does Blue Arc IT Solutions support DISP members?
Yes. Blue Arc IT Solutions intimately understands the requirements of DISP membership and is well placed to give DISP members and aspiring members the support and guidance needed to obtain or maintain membership, including the Essential Eight Maturity Level 2 baseline DISP requires, delivered through its ML2 Uplift Programme.
How much does Blue Arc IT Solutions cost?
Blue Arc IT Solutions is a premium service, with fully managed support starting at $200 per user per month plus software subscriptions, rising towards $400 per user in high-security, heavily regulated environments. Blue Arc prices per device by default and can structure per user where that suits a business better.
Where does Blue Arc IT Solutions provide support?
Australia-wide, from a Canberra headquarters, with staff also in Sydney, Melbourne, Albury-Wodonga and Adelaide. Canberra clients get fast onsite response when a problem needs hands on hardware.